zade420

Service 'Dimmdrive Helper Service' Failed to Start

150 posts in this topic

Well, I partitioned my C drive too small, so I didn't have enough free space after install.

Since I did so many steps in the prior reply, I was unsure if .Net was the answer.

Luckily, I had to repartition and reinstall.

 

Fresh install on SSD,

installed Flash (so that I could speedtest and check my internet connectivity)

installed .Net 4.5

Installed Dimm Drive with zero problems.

 

So, it is 100% .Net Framework needing to be installed

(at least in my case)

 

I would like to add that my problems paralleled all of the others listed in the first 3 pages.

This means that I think that installing .Net Framework is a fix for all posters here.

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Cough Cough... free Dimmdrive for life... 

Just kidding, already a customer.

 

I can't wait to drive more people your way,

but now dang it you are costing me too much money on RAM!

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=== Logging started: 10/11/2014  23:48:34 ===
Action 23:48:34: INSTALL. 
Action start 23:48:34: INSTALL.
Action 23:48:34: FindRelatedProducts. Searching for related applications
Action start 23:48:34: FindRelatedProducts.
Action ended 23:48:34: FindRelatedProducts. Return value 1.
Action 23:48:34: PrepareDlg. 
Action start 23:48:34: PrepareDlg.
Info 2898. For WixUI_Font_Normal textstyle, the system created a 'Tahoma' font, in 0 character set, of 13 pixels height.
Info 2898. For WixUI_Font_Bigger textstyle, the system created a 'Tahoma' font, in 0 character set, of 19 pixels height.
Action 23:48:34: PrepareDlg. Dialog created
Action ended 23:48:34: PrepareDlg. Return value 1.
Action 23:48:34: AppSearch. Searching for installed applications
Action start 23:48:34: AppSearch.
Action ended 23:48:34: AppSearch. Return value 0.
Action 23:48:34: LaunchConditions. Evaluating launch conditions
Action start 23:48:34: LaunchConditions.
Action ended 23:48:34: LaunchConditions. Return value 1.
Action 23:48:34: ValidateProductID. 
Action start 23:48:34: ValidateProductID.
Action ended 23:48:34: ValidateProductID. Return value 1.
Action 23:48:34: CostInitialize. Computing space requirements
Action start 23:48:34: CostInitialize.
Action ended 23:48:34: CostInitialize. Return value 1.
Action 23:48:34: FileCost. Computing space requirements
Action start 23:48:34: FileCost.
Action ended 23:48:34: FileCost. Return value 1.
Action 23:48:34: CostFinalize. Computing space requirements
Action start 23:48:34: CostFinalize.
Action ended 23:48:34: CostFinalize. Return value 1.
Action 23:48:34: MigrateFeatureStates. Migrating feature states from related applications
Action start 23:48:34: MigrateFeatureStates.
Action ended 23:48:34: MigrateFeatureStates. Return value 0.
Action 23:48:34: WelcomeDlg. 
Action start 23:48:34: WelcomeDlg.
Action 23:48:34: WelcomeDlg. Dialog created
Info 2898. For WixUI_Font_Title textstyle, the system created a 'Tahoma' font, in 0 character set, of 14 pixels height.
Action 23:48:39: LicenseAgreementDlg. Dialog created
Action 23:48:43: InstallDirDlg. Dialog created
Action 23:48:46: WixUIValidatePath. 
Action start 23:48:46: WixUIValidatePath.
Action ended 23:48:46: WixUIValidatePath. Return value 1.
Action 23:48:46: VerifyReadyDlg. Dialog created
Action ended 23:48:48: WelcomeDlg. Return value 1.
Action 23:48:48: ProgressDlg. 
Action start 23:48:48: ProgressDlg.
Action 23:48:48: ProgressDlg. Dialog created
Action ended 23:48:48: ProgressDlg. Return value 1.
Action 23:48:48: ExecuteAction. 
Action start 23:48:48: ExecuteAction.
Action 23:48:54: INSTALL. 
Action start 23:48:54: INSTALL.
Action 23:48:54: FindRelatedProducts. Searching for related applications
Action start 23:48:54: FindRelatedProducts.
Action ended 23:48:54: FindRelatedProducts. Return value 0.
Action 23:48:54: LaunchConditions. Evaluating launch conditions
Action start 23:48:54: LaunchConditions.
Action ended 23:48:54: LaunchConditions. Return value 1.
Action 23:48:54: ValidateProductID. 
Action start 23:48:54: ValidateProductID.
Action ended 23:48:54: ValidateProductID. Return value 1.
Action 23:48:54: CostInitialize. Computing space requirements
Action start 23:48:54: CostInitialize.
Action ended 23:48:54: CostInitialize. Return value 1.
Action 23:48:54: FileCost. Computing space requirements
Action start 23:48:54: FileCost.
Action ended 23:48:54: FileCost. Return value 1.
Action 23:48:54: CostFinalize. Computing space requirements
Action start 23:48:54: CostFinalize.
Action ended 23:48:54: CostFinalize. Return value 1.
Action 23:48:54: MigrateFeatureStates. Migrating feature states from related applications
Action start 23:48:54: MigrateFeatureStates.
Action ended 23:48:54: MigrateFeatureStates. Return value 0.
Action 23:48:54: InstallValidate. Validating install
Action start 23:48:54: InstallValidate.
Action ended 23:48:54: InstallValidate. Return value 1.
Action 23:48:54: RemoveExistingProducts. Removing applications
Action start 23:48:54: RemoveExistingProducts.
Action ended 23:48:54: RemoveExistingProducts. Return value 1.
Action 23:48:54: InstallInitialize. 
Action start 23:48:54: InstallInitialize.
Action ended 23:48:56: InstallInitialize. Return value 1.
Action 23:48:56: ProcessComponents. Updating component registration
Action start 23:48:56: ProcessComponents.
Action 23:48:57: GenerateScript. Generating script operations for action:
GenerateScript: Updating component registration
Action ended 23:48:57: ProcessComponents. Return value 1.
Action 23:48:57: UnpublishFeatures. Unpublishing Product Features
Action start 23:48:57: UnpublishFeatures.
Action ended 23:48:57: UnpublishFeatures. Return value 1.
Action 23:48:57: StopServices. Stopping services
Action start 23:48:57: StopServices.
StopServices: Service: Stopping services
Action ended 23:48:57: StopServices. Return value 1.
Action 23:48:57: DeleteServices. Deleting services
Action start 23:48:57: DeleteServices.
Action ended 23:48:57: DeleteServices. Return value 1.
Action 23:48:57: RemoveRegistryValues. Removing system registry values
Action start 23:48:57: RemoveRegistryValues.
Action ended 23:48:57: RemoveRegistryValues. Return value 1.
Action 23:48:57: RemoveShortcuts. Removing shortcuts
Action start 23:48:57: RemoveShortcuts.
Action ended 23:48:57: RemoveShortcuts. Return value 1.
Action 23:48:57: RemoveFiles. Removing files
Action start 23:48:57: RemoveFiles.
Action ended 23:48:57: RemoveFiles. Return value 1.
Action 23:48:57: RemoveFolders. Removing folders
Action start 23:48:57: RemoveFolders.
Action ended 23:48:57: RemoveFolders. Return value 1.
Action 23:48:57: CreateFolders. Creating folders
Action start 23:48:57: CreateFolders.
CreateFolders: Folder: Creating folders
Action ended 23:48:57: CreateFolders. Return value 1.
Action 23:48:57: InstallFiles. Copying new files
Action start 23:48:57: InstallFiles.
InstallFiles: File: Copying new files,  Directory: ,  Size: 
Action ended 23:48:57: InstallFiles. Return value 1.
Action 23:48:57: CreateShortcuts. Creating shortcuts
Action start 23:48:57: CreateShortcuts.
CreateShortcuts: Shortcut: Creating shortcuts
Action ended 23:48:57: CreateShortcuts. Return value 1.
Action 23:48:57: WriteRegistryValues. Writing system registry values
Action start 23:48:57: WriteRegistryValues.
WriteRegistryValues: Key: Writing system registry values, Name: , Value: 
Action ended 23:48:57: WriteRegistryValues. Return value 1.
Action 23:48:57: InstallServices. Installing new services
Action start 23:48:57: InstallServices.
InstallServices: Service: 
Action ended 23:48:57: InstallServices. Return value 1.
Action 23:48:57: StartServices. Starting services
Action start 23:48:57: StartServices.
StartServices: Service: Starting services
Action ended 23:48:57: StartServices. Return value 1.
Action 23:48:57: RegisterUser. Registering user
Action start 23:48:57: RegisterUser.
Action ended 23:48:57: RegisterUser. Return value 1.
Action 23:48:57: RegisterProduct. Registering product
Action start 23:48:57: RegisterProduct.
RegisterProduct: Registering product
Action ended 23:48:57: RegisterProduct. Return value 1.
Action 23:48:57: PublishFeatures. Publishing Product Features
Action start 23:48:57: PublishFeatures.
PublishFeatures: Feature: Publishing Product Features
Action ended 23:48:57: PublishFeatures. Return value 1.
Action 23:48:57: PublishProduct. Publishing product information
Action start 23:48:57: PublishProduct.
1: Publishing product information 
Action ended 23:48:57: PublishProduct. Return value 1.
Action 23:48:57: InstallDriverSrv. 
Action start 23:48:57: InstallDriverSrv.
InstallDriverSrv: 
Action ended 23:48:57: InstallDriverSrv. Return value 1.
Action 23:48:57: InstallFinalize. 
Action start 23:48:57: InstallFinalize.
Action 23:48:57: ProcessComponents. Updating component registration
1: {D627B8AA-93C6-4300-8B24-A1B0C6A00003} 2: {D627B8AA-93C6-4300-8B24-A1B0C6A00002} 3: C:\Program Files (x86)\Dimmdrive\Dimmdrive.exe 
1: {D627B8AA-93C6-4300-8B24-A1B0C6A00003} 2: {D627B8AA-93C6-4300-8B24-A1B0C6A00005} 3: C:\Program Files (x86)\Dimmdrive\ddservice.exe 
1: {D627B8AA-93C6-4300-8B24-A1B0C6A00003} 2: {D627B8AA-93C6-4300-8B24-A1B0C6A00001} 3: 01:\Software\Dimmdrive\ 
1: {D627B8AA-93C6-4300-8B24-A1B0C6A00003} 2: {D627B8AA-93C6-4300-8B24-A1B0C6A00004} 3: C:\Windows\SysWOW64\drivers\ 
1: {D627B8AA-93C6-4300-8B24-A1B0C6A00003} 2: {CC509CB7-C1A1-46CF-8C62-7CBB0017783C} 3: C:\Users\Chris\AppData\Roaming\Dimmdrive\ 
1: {D627B8AA-93C6-4300-8B24-A1B0C6A00003} 2: {CC509CB7-C1A1-46CF-8C62-7CBB00168A3C} 3: C:\Users\Chris\AppData\Roaming\Dimmdrive\cache\ 
1: {D627B8AA-93C6-4300-8B24-A1B0C6A00003} 2: {CC509CB7-C1A1-46CF-8C62-7CBB0073213C} 3: C:\Users\Chris\AppData\Roaming\Dimmdrive\gamexml\ 
Action 23:48:57: StopServices. Stopping services
Action 23:48:57: CreateFolders. Creating folders
CreateFolders: Folder: C:\Users\Chris\AppData\Roaming\Dimmdrive\
CreateFolders: Folder: C:\Users\Chris\AppData\Roaming\Dimmdrive\cache\
CreateFolders: Folder: C:\Users\Chris\AppData\Roaming\Dimmdrive\gamexml\
Action 23:48:57: InstallFiles. Copying new files
InstallFiles: File: dd.dll,  Directory: C:\Program Files (x86)\Dimmdrive\,  Size: 98624
InstallFiles: File: ddcore.dll,  Directory: C:\Program Files (x86)\Dimmdrive\,  Size: 303616
InstallFiles: File: ddcore.ui.dll,  Directory: C:\Program Files (x86)\Dimmdrive\,  Size: 194048
InstallFiles: File: ddservice.exe,  Directory: C:\Program Files (x86)\Dimmdrive\,  Size: 23872
InstallFiles: File: ddsrv.dll,  Directory: C:\Program Files (x86)\Dimmdrive\,  Size: 95552
InstallFiles: File: Dimmdrive.exe,  Directory: C:\Program Files (x86)\Dimmdrive\,  Size: 23048000
InstallFiles: File: dimmdrive.sys,  Directory: C:\Windows\SysWOW64\drivers\,  Size: 56960
InstallFiles: File: icudt.dll,  Directory: C:\Program Files (x86)\Dimmdrive\,  Size: 9956864
InstallFiles: File: Interop.IWshRuntimeLibrary.dll,  Directory: C:\Program Files (x86)\Dimmdrive\,  Size: 37376
InstallFiles: File: libcef.dll,  Directory: C:\Program Files (x86)\Dimmdrive\,  Size: 24977920
InstallFiles: File: license.txt,  Directory: C:\Program Files (x86)\Dimmdrive\,  Size: 6813
InstallFiles: File: System.Windows.Controls.DataVisualization.Toolkit.dll,  Directory: C:\Program Files (x86)\Dimmdrive\,  Size: 278872
InstallFiles: File: WPFToolkit.dll,  Directory: C:\Program Files (x86)\Dimmdrive\,  Size: 467288
Action 23:48:57: CreateShortcuts. Creating shortcuts
CreateShortcuts: Shortcut: Dimmdrive.exe
CreateShortcuts: Shortcut: Dimmdrive.ico
CreateShortcuts: Shortcut: qk9jhk1u|Dimmdrive
CreateShortcuts: Shortcut: vnbv1d3p|Dimmdrive
Action 23:48:57: WriteRegistryValues. Writing system registry values
WriteRegistryValues: Key: \Software\Dimmdrive, Name: , Value: 
Action 23:48:57: InstallServices. Installing new services
InstallServices: Service: 
Action 23:48:59: StartServices. Starting services
StartServices: Service: Dimmdrive Helper Service
Error 1920. Service 'Dimmdrive Helper Service' (Dimmdrive Helper) failed to start. Verify that you have sufficient privileges to start system services.
MSI (s) (3C:38) [23:49:37:963]: Product: Dimmdrive -- Error 1920. Service 'Dimmdrive Helper Service' (Dimmdrive Helper) failed to start. Verify that you have sufficient privileges to start system services.

Are you sure you want to cancel?
Action ended 23:49:39: InstallFinalize. Return value 3.
Action 23:49:39: Rollback. Rolling back action:
Rollback: Starting services
Rollback: Installing new services
Rollback: Writing system registry values
Rollback: Creating shortcuts
Rollback: Copying new files
Rollback: Creating folders
Rollback: Stopping services
Rollback: Updating component registration
Action ended 23:49:39: INSTALL. Return value 3.
Property(S): UpgradeCode = {53B7F0C7-4256-4C81-AFB3-74B3A22728FC}
Property(S): INSTALLFOLDER = C:\Program Files (x86)\Dimmdrive\
Property(S): ProgramMenuDir = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Dimmdrive\
Property(S): WindowsDrivers = C:\Windows\SysWOW64\drivers\
Property(S): Dimmdrive = C:\Users\Chris\AppData\Roaming\Dimmdrive\
Property(S): Cache = C:\Users\Chris\AppData\Roaming\Dimmdrive\cache\
Property(S): GameXML = C:\Users\Chris\AppData\Roaming\Dimmdrive\gamexml\
Property(S): WixUIRMOption = UseRM
Property(S): WIXUI_INSTALLDIR = INSTALLFOLDER
Property(S): ALLUSERS = 1
Property(S): ARPNOMODIFY = 1
Property(S): ProgramFilesFolder = C:\Program Files (x86)\
Property(S): TARGETDIR = C:\
Property(S): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
Property(S): DesktopFolder = C:\Users\Public\Desktop\
Property(S): WindowsSystem32 = C:\Windows\SysWOW64\
Property(S): WindowsFolder = C:\Windows\
Property(S): AppDataFolder = C:\Users\Chris\AppData\Roaming\
Property(S): SourceDir = C:\Log\
Property(S): VersionNT = 601
Property(S): ARPPRODUCTICON = Dimmdrive.ico
Property(S): Manufacturer = Dimmdrive
Property(S): ProductCode = {D627B8AA-93C6-4300-8B24-A1B0C6A00003}
Property(S): ProductLanguage = 1033
Property(S): ProductName = Dimmdrive
Property(S): ProductVersion = 1.0.0.12
Property(S): DefaultUIFont = WixUI_Font_Normal
Property(S): WixUI_Mode = InstallDir
Property(S): ErrorDialog = ErrorDlg
Property(S): SecureCustomProperties = WIX_DOWNGRADE_DETECTED;WIX_UPGRADE_DETECTED
Property(S): WixPdbPath = C:\CODE\DimmDrive Source - 6-9-2013\Dimmdrive Source\SetupProject1\bin\Release\dimmdrive_10012.wixpdb
Property(S): MsiLogFileLocation = C:\Log\install.log
Property(S): PackageCode = {F69FC446-16FC-44BF-8F1A-FC1AB77CA534}
Property(S): ProductState = -1
Property(S): PackagecodeChanging = 1
Property(S): CURRENTDIRECTORY = C:\Log
Property(S): CLIENTUILEVEL = 0
Property(S): CLIENTPROCESSID = 4660
Property(S): USERNAME = Chris
Property(S): VersionDatabase = 200
Property(S): ACTION = INSTALL
Property(S): EXECUTEACTION = INSTALL
Property(S): ROOTDRIVE = C:\
Property(S): INSTALLLEVEL = 1
Property(S): WIXUI_INSTALLDIR_VALID = 1
Property(S): SECONDSEQUENCE = 1
Property(S): ADDLOCAL = ProductFeature,Config,MainProgram,Complete
Property(S): MsiSystemRebootPending = 1
Property(S): VersionMsi = 5.00
Property(S): VersionNT64 = 601
Property(S): WindowsBuild = 7601
Property(S): ServicePackLevel = 1
Property(S): ServicePackLevelMinor = 0
Property(S): MsiNTProductType = 1
Property(S): WindowsVolume = C:\
Property(S): System64Folder = C:\Windows\system32\
Property(S): SystemFolder = C:\Windows\SysWOW64\
Property(S): RemoteAdminTS = 1
Property(S): TempFolder = C:\Users\Chris\AppData\Local\Temp\
Property(S): CommonFilesFolder = C:\Program Files (x86)\Common Files\
Property(S): ProgramFiles64Folder = C:\Program Files\
Property(S): CommonFiles64Folder = C:\Program Files\Common Files\
Property(S): FavoritesFolder = C:\Users\Chris\Favorites\
Property(S): NetHoodFolder = C:\Users\Chris\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
Property(S): PersonalFolder = C:\Users\Chris\Documents\
Property(S): PrintHoodFolder = C:\Users\Chris\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
Property(S): RecentFolder = C:\Users\Chris\AppData\Roaming\Microsoft\Windows\Recent\
Property(S): SendToFolder = C:\Users\Chris\AppData\Roaming\Microsoft\Windows\SendTo\
Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
Property(S): CommonAppDataFolder = C:\ProgramData\
Property(S): LocalAppDataFolder = C:\Users\Chris\AppData\Local\
Property(S): MyPicturesFolder = C:\Users\Chris\Pictures\
Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
Property(S): FontsFolder = C:\Windows\Fonts\
Property(S): GPTSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): ShellAdvtSupport = 1
Property(S): MsiAMD64 = 6
Property(S): Msix64 = 6
Property(S): Intel = 6
Property(S): PhysicalMemory = 8147
Property(S): VirtualMemory = 13953
Property(S): AdminUser = 1
Property(S): MsiTrueAdminUser = 1
Property(S): LogonUser = Chris
Property(S): UserSID = S-1-5-21-4104410968-1735323949-269880303-1000
Property(S): UserLanguageID = 1033
Property(S): ComputerName = SASHA
Property(S): SystemLanguageID = 1033
Property(S): ScreenX = 1024
Property(S): ScreenY = 768
Property(S): CaptionHeight = 22
Property(S): BorderTop = 1
Property(S): BorderSide = 1
Property(S): TextHeight = 16
Property(S): TextInternalLeading = 3
Property(S): ColorBits = 32
Property(S): TTCSupport = 1
Property(S): Time = 23:49:39
Property(S): Date = 10/11/2014
Property(S): MsiNetAssemblySupport = 4.0.30319.18408
Property(S): MsiWin32AssemblySupport = 6.1.7601.17514
Property(S): RedirectedDllSupport = 2
Property(S): MsiRunningElevated = 1
Property(S): Privileged = 1
Property(S): DATABASE = C:\Windows\Installer\35350.msi
Property(S): OriginalDatabase = C:\Log\dimmdrive.msi
Property(S): UILevel = 5
Property(S): Preselected = 1
Property(S): CostingComplete = 1
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): SOURCEDIR = C:\Log\
Property(S): SourcedirProduct = {D627B8AA-93C6-4300-8B24-A1B0C6A00003}
Property(S): ProductToBeRegistered = 1
Action ended 23:49:40: ExecuteAction. Return value 3.
Action 23:49:40: FatalError. 
Action start 23:49:40: FatalError.
Action 23:49:40: FatalError. Dialog created
Action ended 23:49:41: FatalError. Return value 2.
Action ended 23:49:41: INSTALL. Return value 3.
Property(C): UpgradeCode = {53B7F0C7-4256-4C81-AFB3-74B3A22728FC}
Property(C): LicenseAccepted = 1
Property(C): INSTALLFOLDER = C:\Program Files (x86)\Dimmdrive\
Property(C): ProgramMenuDir = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Dimmdrive\
Property(C): WindowsDrivers = C:\Windows\SysWOW64\drivers\
Property(C): Dimmdrive = C:\Users\Chris\AppData\Roaming\Dimmdrive\
Property(C): Cache = C:\Users\Chris\AppData\Roaming\Dimmdrive\cache\
Property(C): GameXML = C:\Users\Chris\AppData\Roaming\Dimmdrive\gamexml\
Property(C): WixUIRMOption = UseRM
Property(C): WIXUI_INSTALLDIR = INSTALLFOLDER
Property(C): ALLUSERS = 1
Property(C): ARPNOMODIFY = 1
Property(C): ProgramFilesFolder = C:\Program Files (x86)\
Property(C): TARGETDIR = C:\
Property(C): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
Property(C): DesktopFolder = C:\Users\Public\Desktop\
Property(C): WindowsSystem32 = C:\Windows\SysWOW64\
Property(C): WindowsFolder = C:\Windows\
Property(C): AppDataFolder = C:\Users\Chris\AppData\Roaming\
Property(C): SourceDir = C:\Log\
Property(C): VersionNT = 601
Property(C): ARPPRODUCTICON = Dimmdrive.ico
Property(C): Manufacturer = Dimmdrive
Property(C): ProductCode = {D627B8AA-93C6-4300-8B24-A1B0C6A00003}
Property(C): ProductLanguage = 1033
Property(C): ProductName = Dimmdrive
Property(C): ProductVersion = 1.0.0.12
Property(C): DefaultUIFont = WixUI_Font_Normal
Property(C): WixUI_Mode = InstallDir
Property(C): ErrorDialog = ErrorDlg
Property(C): SecureCustomProperties = WIX_DOWNGRADE_DETECTED;WIX_UPGRADE_DETECTED
Property(C): WixPdbPath = C:\CODE\DimmDrive Source - 6-9-2013\Dimmdrive Source\SetupProject1\bin\Release\dimmdrive_10012.wixpdb
Property(C): MsiLogFileLocation = C:\Log\install.log
Property(C): PackageCode = {F69FC446-16FC-44BF-8F1A-FC1AB77CA534}
Property(C): ProductState = -1
Property(C): PackagecodeChanging = 1
Property(C): CURRENTDIRECTORY = C:\Log
Property(C): CLIENTUILEVEL = 0
Property(C): CLIENTPROCESSID = 4660
Property(C): VersionDatabase = 200
Property(C): MsiSystemRebootPending = 1
Property(C): VersionMsi = 5.00
Property(C): VersionNT64 = 601
Property(C): WindowsBuild = 7601
Property(C): ServicePackLevel = 1
Property(C): ServicePackLevelMinor = 0
Property(C): MsiNTProductType = 1
Property(C): WindowsVolume = C:\
Property(C): System64Folder = C:\Windows\system32\
Property(C): SystemFolder = C:\Windows\SysWOW64\
Property(C): RemoteAdminTS = 1
Property(C): TempFolder = C:\Users\Chris\AppData\Local\Temp\
Property(C): CommonFilesFolder = C:\Program Files (x86)\Common Files\
Property(C): ProgramFiles64Folder = C:\Program Files\
Property(C): CommonFiles64Folder = C:\Program Files\Common Files\
Property(C): FavoritesFolder = C:\Users\Chris\Favorites\
Property(C): NetHoodFolder = C:\Users\Chris\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
Property(C): PersonalFolder = C:\Users\Chris\Documents\
Property(C): PrintHoodFolder = C:\Users\Chris\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
Property(C): RecentFolder = C:\Users\Chris\AppData\Roaming\Microsoft\Windows\Recent\
Property(C): SendToFolder = C:\Users\Chris\AppData\Roaming\Microsoft\Windows\SendTo\
Property(C): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
Property(C): CommonAppDataFolder = C:\ProgramData\
Property(C): LocalAppDataFolder = C:\Users\Chris\AppData\Local\
Property(C): MyPicturesFolder = C:\Users\Chris\Pictures\
Property(C): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
Property(C): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
Property(C): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
Property(C): FontsFolder = C:\Windows\Fonts\
Property(C): GPTSupport = 1
Property(C): OLEAdvtSupport = 1
Property(C): ShellAdvtSupport = 1
Property(C): MsiAMD64 = 6
Property(C): Msix64 = 6
Property(C): Intel = 6
Property(C): PhysicalMemory = 8147
Property(C): VirtualMemory = 13992
Property(C): AdminUser = 1
Property(C): MsiTrueAdminUser = 1
Property(C): LogonUser = Chris
Property(C): UserSID = S-1-5-21-4104410968-1735323949-269880303-1000
Property(C): UserLanguageID = 1033
Property(C): ComputerName = SASHA
Property(C): SystemLanguageID = 1033
Property(C): ScreenX = 1920
Property(C): ScreenY = 1080
Property(C): CaptionHeight = 22
Property(C): BorderTop = 1
Property(C): BorderSide = 1
Property(C): TextHeight = 16
Property(C): TextInternalLeading = 3
Property(C): ColorBits = 32
Property(C): TTCSupport = 1
Property(C): Time = 23:49:41
Property(C): Date = 10/11/2014
Property(C): MsiNetAssemblySupport = 4.0.30319.18408
Property(C): MsiWin32AssemblySupport = 6.1.7601.17514
Property(C): RedirectedDllSupport = 2
Property(C): MsiRunningElevated = 1
Property(C): Privileged = 1
Property(C): USERNAME = Chris
Property(C): DATABASE = C:\Log\dimmdrive.msi
Property(C): OriginalDatabase = C:\Log\dimmdrive.msi
Property(C): SOURCEDIR = C:\Log\
Property(C): VersionHandler = 5.00
Property(C): UILevel = 5
Property(C): ACTION = INSTALL
Property(C): EXECUTEACTION = INSTALL
Property(C): ROOTDRIVE = C:\
Property(C): CostingComplete = 1
Property(C): OutOfDiskSpace = 0
Property(C): OutOfNoRbDiskSpace = 0
Property(C): PrimaryVolumeSpaceAvailable = 0
Property(C): PrimaryVolumeSpaceRequired = 0
Property(C): PrimaryVolumeSpaceRemaining = 0
Property(C): INSTALLLEVEL = 1
Property(C): WIXUI_INSTALLDIR_VALID = 1
=== Logging stopped: 10/11/2014  23:49:41 ===
MSI (c) (34:3C) [23:49:41:631]: Product: Dimmdrive -- Installation failed.

MSI (c) (34:3C) [23:49:41:631]: Windows Installer installed the product. Product Name: Dimmdrive. Product Version: 1.0.0.12. Product Language: 1033. Manufacturer: Dimmdrive. Installation success or error status: 1603.


just bought/downloaded today. have  not been able to get the install to finish. I get the 'dimmdrive helper servise could not start'. I have tried everything in this thread to no avail. please help...here  is my install log:

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Hello!

 

We've had a very small portion of users run into a problem like this which is being resolved in the upcoming Dimmdrive update (free upgrade to all users). 

 

Try this:

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Hey tim, Me again. i tired everything you said and i am still getting the same error. i checked for all the updates to .net 4.5.1 and rebooted aleast four times durring the process.

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Another thing to note:

 

Make sure you are clicking YES to the security prompts.  Make sure you don't have any 3rd party software "managing" installed programs as well as make sure your account access to Windows isn't messed with.  Also make sure AV/Firewall isn't stopping anything.

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hey tim, sorry to report but, nothing is messing with my windows account acess, i have no 3rd party software managing my installed programs, and i disabled my AV and FW to try re installing Dimmdrive. i still got the same error.

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Something is definitely off with your Windows account permission when trying to install it.  If you look at the paste you did, it looks like your account does not have permissions to install the software, or you are not clicking on the pop-up prompt to install the software.  I've only seen this before when somebody had an issue with Windows and a piece of software they had was interfering with normal application installation.  Best bet is to really see what your PC has running on it that could cause the interference.

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Hi Tim,

 

Just wanted to post my results from all the error messages and diagnostic tools you suggested, as I have been having this problem for around a year now and have not really picked it back up again until recently. I tried to follow all of your suggestions (installing .NET Framework 4.5, logging the installation, trying to launch ddstatus, placing all the files in C:\Log etc.) and so hopefully you'll find it helpful.
 

install.log:
 

=== Logging started: 03/11/2014  12:07:01 ===
Action 12:07:01: INSTALL. 
Action start 12:07:01: INSTALL.
Action 12:07:01: FindRelatedProducts. Searching for related applications
Action start 12:07:01: FindRelatedProducts.
Action ended 12:07:01: FindRelatedProducts. Return value 1.
Action 12:07:01: PrepareDlg. 
Action start 12:07:01: PrepareDlg.
Info 2898. For WixUI_Font_Normal textstyle, the system created a 'Tahoma' font, in 0 character set, of 13 pixels height.
Info 2898. For WixUI_Font_Bigger textstyle, the system created a 'Tahoma' font, in 0 character set, of 19 pixels height.
Action 12:07:01: PrepareDlg. Dialog created
Action ended 12:07:01: PrepareDlg. Return value 1.
Action 12:07:01: AppSearch. Searching for installed applications
Action start 12:07:01: AppSearch.
Action ended 12:07:01: AppSearch. Return value 0.
Action 12:07:01: LaunchConditions. Evaluating launch conditions
Action start 12:07:01: LaunchConditions.
Action ended 12:07:01: LaunchConditions. Return value 1.
Action 12:07:01: ValidateProductID. 
Action start 12:07:01: ValidateProductID.
Action ended 12:07:01: ValidateProductID. Return value 1.
Action 12:07:01: CostInitialize. Computing space requirements
Action start 12:07:01: CostInitialize.
Action ended 12:07:01: CostInitialize. Return value 1.
Action 12:07:01: FileCost. Computing space requirements
Action start 12:07:01: FileCost.
Action ended 12:07:01: FileCost. Return value 1.
Action 12:07:01: CostFinalize. Computing space requirements
Action start 12:07:01: CostFinalize.
Action ended 12:07:01: CostFinalize. Return value 1.
Action 12:07:01: MigrateFeatureStates. Migrating feature states from related applications
Action start 12:07:01: MigrateFeatureStates.
Action ended 12:07:01: MigrateFeatureStates. Return value 0.
Action 12:07:01: WelcomeDlg. 
Action start 12:07:01: WelcomeDlg.
Action 12:07:01: WelcomeDlg. Dialog created
Info 2898. For WixUI_Font_Title textstyle, the system created a 'Tahoma' font, in 0 character set, of 14 pixels height.
Action 12:07:04: LicenseAgreementDlg. Dialog created
Action 12:07:07: InstallDirDlg. Dialog created
Action 12:07:08: WixUIValidatePath. 
Action start 12:07:08: WixUIValidatePath.
Action ended 12:07:08: WixUIValidatePath. Return value 1.
Action 12:07:08: VerifyReadyDlg. Dialog created
Action ended 12:07:09: WelcomeDlg. Return value 1.
Action 12:07:09: ProgressDlg. 
Action start 12:07:09: ProgressDlg.
Action 12:07:09: ProgressDlg. Dialog created
Action ended 12:07:09: ProgressDlg. Return value 1.
Action 12:07:09: ExecuteAction. 
Action start 12:07:09: ExecuteAction.
Action 12:07:09: INSTALL. 
Action start 12:07:09: INSTALL.
Action 12:07:09: FindRelatedProducts. Searching for related applications
Action start 12:07:09: FindRelatedProducts.
Action ended 12:07:09: FindRelatedProducts. Return value 0.
Action 12:07:09: LaunchConditions. Evaluating launch conditions
Action start 12:07:09: LaunchConditions.
Action ended 12:07:09: LaunchConditions. Return value 1.
Action 12:07:09: ValidateProductID. 
Action start 12:07:09: ValidateProductID.
Action ended 12:07:09: ValidateProductID. Return value 1.
Action 12:07:09: CostInitialize. Computing space requirements
Action start 12:07:09: CostInitialize.
Action ended 12:07:09: CostInitialize. Return value 1.
Action 12:07:09: FileCost. Computing space requirements
Action start 12:07:09: FileCost.
Action ended 12:07:09: FileCost. Return value 1.
Action 12:07:09: CostFinalize. Computing space requirements
Action start 12:07:09: CostFinalize.
Action ended 12:07:09: CostFinalize. Return value 1.
Action 12:07:09: MigrateFeatureStates. Migrating feature states from related applications
Action start 12:07:09: MigrateFeatureStates.
Action ended 12:07:09: MigrateFeatureStates. Return value 0.
Action 12:07:09: InstallValidate. Validating install
Action start 12:07:09: InstallValidate.
Action ended 12:07:09: InstallValidate. Return value 1.
Action 12:07:09: RemoveExistingProducts. Removing applications
Action start 12:07:09: RemoveExistingProducts.
Action ended 12:07:09: RemoveExistingProducts. Return value 1.
Action 12:07:09: InstallInitialize. 
Action start 12:07:09: InstallInitialize.
Action ended 12:07:09: InstallInitialize. Return value 1.
Action 12:07:09: ProcessComponents. Updating component registration
Action start 12:07:09: ProcessComponents.
Action 12:07:10: GenerateScript. Generating script operations for action:
GenerateScript: Updating component registration
Action ended 12:07:10: ProcessComponents. Return value 1.
Action 12:07:10: UnpublishFeatures. Unpublishing Product Features
Action start 12:07:10: UnpublishFeatures.
Action ended 12:07:10: UnpublishFeatures. Return value 1.
Action 12:07:10: StopServices. Stopping services
Action start 12:07:10: StopServices.
StopServices: Service: Stopping services
Action ended 12:07:10: StopServices. Return value 1.
Action 12:07:10: DeleteServices. Deleting services
Action start 12:07:10: DeleteServices.
Action ended 12:07:10: DeleteServices. Return value 1.
Action 12:07:10: RemoveRegistryValues. Removing system registry values
Action start 12:07:10: RemoveRegistryValues.
Action ended 12:07:10: RemoveRegistryValues. Return value 1.
Action 12:07:10: RemoveShortcuts. Removing shortcuts
Action start 12:07:10: RemoveShortcuts.
Action ended 12:07:10: RemoveShortcuts. Return value 1.
Action 12:07:10: RemoveFiles. Removing files
Action start 12:07:10: RemoveFiles.
Action ended 12:07:10: RemoveFiles. Return value 1.
Action 12:07:10: RemoveFolders. Removing folders
Action start 12:07:10: RemoveFolders.
Action ended 12:07:10: RemoveFolders. Return value 1.
Action 12:07:10: CreateFolders. Creating folders
Action start 12:07:10: CreateFolders.
CreateFolders: Folder: Creating folders
Action ended 12:07:10: CreateFolders. Return value 1.
Action 12:07:10: InstallFiles. Copying new files
Action start 12:07:10: InstallFiles.
InstallFiles: File: Copying new files,  Directory: ,  Size: 
Action ended 12:07:10: InstallFiles. Return value 1.
Action 12:07:10: CreateShortcuts. Creating shortcuts
Action start 12:07:10: CreateShortcuts.
CreateShortcuts: Shortcut: Creating shortcuts
Action ended 12:07:10: CreateShortcuts. Return value 1.
Action 12:07:10: WriteRegistryValues. Writing system registry values
Action start 12:07:10: WriteRegistryValues.
WriteRegistryValues: Key: Writing system registry values, Name: , Value: 
Action ended 12:07:10: WriteRegistryValues. Return value 1.
Action 12:07:10: InstallServices. Installing new services
Action start 12:07:10: InstallServices.
InstallServices: Service: 
Action ended 12:07:10: InstallServices. Return value 1.
Action 12:07:10: StartServices. Starting services
Action start 12:07:10: StartServices.
StartServices: Service: Starting services
Action ended 12:07:10: StartServices. Return value 1.
Action 12:07:10: RegisterUser. Registering user
Action start 12:07:10: RegisterUser.
Action ended 12:07:10: RegisterUser. Return value 1.
Action 12:07:10: RegisterProduct. Registering product
Action start 12:07:10: RegisterProduct.
RegisterProduct: Registering product
Action ended 12:07:10: RegisterProduct. Return value 1.
Action 12:07:10: PublishFeatures. Publishing Product Features
Action start 12:07:10: PublishFeatures.
PublishFeatures: Feature: Publishing Product Features
Action ended 12:07:10: PublishFeatures. Return value 1.
Action 12:07:10: PublishProduct. Publishing product information
Action start 12:07:10: PublishProduct.
1: Publishing product information 
Action ended 12:07:10: PublishProduct. Return value 1.
Action 12:07:10: InstallDriverSrv. 
Action start 12:07:10: InstallDriverSrv.
InstallDriverSrv: 
Action ended 12:07:10: InstallDriverSrv. Return value 1.
Action 12:07:10: InstallFinalize. 
Action start 12:07:10: InstallFinalize.
Action 12:07:10: ProcessComponents. Updating component registration
1: {D627B8AA-93C6-4300-8B24-A1B0C6A00003} 2: {D627B8AA-93C6-4300-8B24-A1B0C6A00002} 3: C:\Program Files (x86)\Dimmdrive\Dimmdrive.exe 
1: {D627B8AA-93C6-4300-8B24-A1B0C6A00003} 2: {D627B8AA-93C6-4300-8B24-A1B0C6A00005} 3: C:\Program Files (x86)\Dimmdrive\ddservice.exe 
1: {D627B8AA-93C6-4300-8B24-A1B0C6A00003} 2: {D627B8AA-93C6-4300-8B24-A1B0C6A00001} 3: 01:\Software\Dimmdrive\ 
1: {D627B8AA-93C6-4300-8B24-A1B0C6A00003} 2: {D627B8AA-93C6-4300-8B24-A1B0C6A00004} 3: C:\WINDOWS\SysWOW64\drivers\ 
1: {D627B8AA-93C6-4300-8B24-A1B0C6A00003} 2: {CC509CB7-C1A1-46CF-8C62-7CBB0017783C} 3: C:\Users\Scott\AppData\Roaming\Dimmdrive\ 
1: {D627B8AA-93C6-4300-8B24-A1B0C6A00003} 2: {CC509CB7-C1A1-46CF-8C62-7CBB00168A3C} 3: C:\Users\Scott\AppData\Roaming\Dimmdrive\cache\ 
1: {D627B8AA-93C6-4300-8B24-A1B0C6A00003} 2: {CC509CB7-C1A1-46CF-8C62-7CBB0073213C} 3: C:\Users\Scott\AppData\Roaming\Dimmdrive\gamexml\ 
Action 12:07:10: StopServices. Stopping services
Action 12:07:10: CreateFolders. Creating folders
CreateFolders: Folder: C:\Users\Scott\AppData\Roaming\Dimmdrive\
CreateFolders: Folder: C:\Users\Scott\AppData\Roaming\Dimmdrive\cache\
CreateFolders: Folder: C:\Users\Scott\AppData\Roaming\Dimmdrive\gamexml\
Action 12:07:10: InstallFiles. Copying new files
InstallFiles: File: dd.dll,  Directory: C:\Program Files (x86)\Dimmdrive\,  Size: 98624
InstallFiles: File: ddcore.dll,  Directory: C:\Program Files (x86)\Dimmdrive\,  Size: 303616
InstallFiles: File: ddcore.ui.dll,  Directory: C:\Program Files (x86)\Dimmdrive\,  Size: 194048
InstallFiles: File: ddservice.exe,  Directory: C:\Program Files (x86)\Dimmdrive\,  Size: 23872
InstallFiles: File: ddsrv.dll,  Directory: C:\Program Files (x86)\Dimmdrive\,  Size: 95552
InstallFiles: File: Dimmdrive.exe,  Directory: C:\Program Files (x86)\Dimmdrive\,  Size: 23048000
InstallFiles: File: dimmdrive.sys,  Directory: C:\WINDOWS\SysWOW64\drivers\,  Size: 56960
InstallFiles: File: icudt.dll,  Directory: C:\Program Files (x86)\Dimmdrive\,  Size: 9956864
InstallFiles: File: Interop.IWshRuntimeLibrary.dll,  Directory: C:\Program Files (x86)\Dimmdrive\,  Size: 37376
InstallFiles: File: libcef.dll,  Directory: C:\Program Files (x86)\Dimmdrive\,  Size: 24977920
InstallFiles: File: license.txt,  Directory: C:\Program Files (x86)\Dimmdrive\,  Size: 6813
InstallFiles: File: System.Windows.Controls.DataVisualization.Toolkit.dll,  Directory: C:\Program Files (x86)\Dimmdrive\,  Size: 278872
InstallFiles: File: WPFToolkit.dll,  Directory: C:\Program Files (x86)\Dimmdrive\,  Size: 467288
Action 12:07:11: CreateShortcuts. Creating shortcuts
CreateShortcuts: Shortcut: Dimmdrive.exe
CreateShortcuts: Shortcut: Dimmdrive.ico
CreateShortcuts: Shortcut: qk9jhk1u|Dimmdrive
CreateShortcuts: Shortcut: vnbv1d3p|Dimmdrive
Action 12:07:11: WriteRegistryValues. Writing system registry values
WriteRegistryValues: Key: \Software\Dimmdrive, Name: , Value: 
Action 12:07:11: InstallServices. Installing new services
InstallServices: Service: 
Action 12:07:11: StartServices. Starting services
StartServices: Service: Dimmdrive Helper Service
Error 1920. Service 'Dimmdrive Helper Service' (Dimmdrive Helper) failed to start. Verify that you have sufficient privileges to start system services.
MSI (s) (5C:80) [12:11:21:196]: Product: Dimmdrive -- Error 1920. Service 'Dimmdrive Helper Service' (Dimmdrive Helper) failed to start. Verify that you have sufficient privileges to start system services.
 
Are you sure you want to cancel?
Action ended 12:11:22: InstallFinalize. Return value 3.
Action 12:11:22: Rollback. Rolling back action:
Rollback: Starting services
Rollback: Installing new services
Rollback: Writing system registry values
Rollback: Creating shortcuts
Rollback: Copying new files
Rollback: Creating folders
Rollback: Stopping services
Rollback: Updating component registration
Action ended 12:11:22: INSTALL. Return value 3.
Property(S): UpgradeCode = {53B7F0C7-4256-4C81-AFB3-74B3A22728FC}
Property(S): INSTALLFOLDER = C:\Program Files (x86)\Dimmdrive\
Property(S): ProgramMenuDir = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Dimmdrive\
Property(S): WindowsDrivers = C:\WINDOWS\SysWOW64\drivers\
Property(S): Dimmdrive = C:\Users\Scott\AppData\Roaming\Dimmdrive\
Property(S): Cache = C:\Users\Scott\AppData\Roaming\Dimmdrive\cache\
Property(S): GameXML = C:\Users\Scott\AppData\Roaming\Dimmdrive\gamexml\
Property(S): WixUIRMOption = UseRM
Property(S): WIXUI_INSTALLDIR = INSTALLFOLDER
Property(S): ALLUSERS = 1
Property(S): ARPNOMODIFY = 1
Property(S): ProgramFilesFolder = C:\Program Files (x86)\
Property(S): TARGETDIR = C:\
Property(S): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
Property(S): DesktopFolder = C:\Users\Public\Desktop\
Property(S): WindowsSystem32 = C:\WINDOWS\SysWOW64\
Property(S): WindowsFolder = C:\WINDOWS\
Property(S): AppDataFolder = C:\Users\Scott\AppData\Roaming\
Property(S): SourceDir = C:\Log\Dimmdrive\
Property(S): VersionNT = 603
Property(S): ARPPRODUCTICON = Dimmdrive.ico
Property(S): Manufacturer = Dimmdrive
Property(S): ProductCode = {D627B8AA-93C6-4300-8B24-A1B0C6A00003}
Property(S): ProductLanguage = 1033
Property(S): ProductName = Dimmdrive
Property(S): ProductVersion = 1.0.0.12
Property(S): DefaultUIFont = WixUI_Font_Normal
Property(S): WixUI_Mode = InstallDir
Property(S): ErrorDialog = ErrorDlg
Property(S): SecureCustomProperties = WIX_DOWNGRADE_DETECTED;WIX_UPGRADE_DETECTED
Property(S): WixPdbPath = C:\CODE\DimmDrive Source - 6-9-2013\Dimmdrive Source\SetupProject1\bin\Release\dimmdrive_10012.wixpdb
Property(S): MsiLogFileLocation = C:\WINDOWS\system32\install.log
Property(S): PackageCode = {F69FC446-16FC-44BF-8F1A-FC1AB77CA534}
Property(S): ProductState = -1
Property(S): PackagecodeChanging = 1
Property(S): CURRENTDIRECTORY = C:\WINDOWS\system32
Property(S): CLIENTUILEVEL = 0
Property(S): CLIENTPROCESSID = 32520
Property(S): USERNAME = scott_nelson@tiscali.co.uk
Property(S): COMPANYNAME = Hewlett-Packard Company
Property(S): VersionDatabase = 200
Property(S): ACTION = INSTALL
Property(S): EXECUTEACTION = INSTALL
Property(S): ROOTDRIVE = C:\
Property(S): INSTALLLEVEL = 1
Property(S): WIXUI_INSTALLDIR_VALID = 1
Property(S): SECONDSEQUENCE = 1
Property(S): ADDLOCAL = ProductFeature,Config,MainProgram,Complete
Property(S): MsiSystemRebootPending = 1
Property(S): VersionMsi = 5.00
Property(S): VersionNT64 = 603
Property(S): WindowsBuild = 9600
Property(S): ServicePackLevel = 0
Property(S): ServicePackLevelMinor = 0
Property(S): MsiNTProductType = 1
Property(S): MsiNTSuitePersonal = 1
Property(S): WindowsVolume = C:\
Property(S): System64Folder = C:\WINDOWS\system32\
Property(S): SystemFolder = C:\WINDOWS\SysWOW64\
Property(S): RemoteAdminTS = 1
Property(S): TempFolder = C:\Users\Scott\AppData\Local\Temp\
Property(S): CommonFilesFolder = C:\Program Files (x86)\Common Files\
Property(S): ProgramFiles64Folder = C:\Program Files\
Property(S): CommonFiles64Folder = C:\Program Files\Common Files\
Property(S): FavoritesFolder = C:\Users\Scott\Favorites\
Property(S): NetHoodFolder = C:\Users\Scott\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
Property(S): PersonalFolder = C:\Users\Scott\Documents\
Property(S): PrintHoodFolder = C:\Users\Scott\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
Property(S): RecentFolder = C:\Users\Scott\AppData\Roaming\Microsoft\Windows\Recent\
Property(S): SendToFolder = C:\Users\Scott\AppData\Roaming\Microsoft\Windows\SendTo\
Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
Property(S): CommonAppDataFolder = C:\ProgramData\
Property(S): LocalAppDataFolder = C:\Users\Scott\AppData\Local\
Property(S): MyPicturesFolder = C:\Users\Scott\Pictures\
Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
Property(S): FontsFolder = C:\WINDOWS\Fonts\
Property(S): GPTSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): ShellAdvtSupport = 1
Property(S): MsiAMD64 = 6
Property(S): Msix64 = 6
Property(S): Intel = 6
Property(S): PhysicalMemory = 16323
Property(S): VirtualMemory = 17926
Property(S): AdminUser = 1
Property(S): MsiTrueAdminUser = 1
Property(S): LogonUser = Scott
Property(S): UserSID = S-1-5-21-3172543603-1236521133-3574082513-1001
Property(S): UserLanguageID = 2057
Property(S): ComputerName = SCOTT-PC
Property(S): SystemLanguageID = 2057
Property(S): ScreenX = 1024
Property(S): ScreenY = 768
Property(S): CaptionHeight = 23
Property(S): BorderTop = 1
Property(S): BorderSide = 1
Property(S): TextHeight = 16
Property(S): TextInternalLeading = 3
Property(S): ColorBits = 32
Property(S): TTCSupport = 1
Property(S): Time = 12:11:22
Property(S): Date = 03/11/2014
Property(S): MsiNetAssemblySupport = 4.0.30319.33440
Property(S): MsiWin32AssemblySupport = 6.3.9600.16384
Property(S): RedirectedDllSupport = 2
Property(S): MsiRunningElevated = 1
Property(S): Privileged = 1
Property(S): DATABASE = C:\WINDOWS\Installer\1f2b95f1.msi
Property(S): OriginalDatabase = C:\Log\Dimmdrive\dimmdrive.msi
Property(S): UILevel = 5
Property(S): Preselected = 1
Property(S): CostingComplete = 1
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): SOURCEDIR = C:\Log\Dimmdrive\
Property(S): SourcedirProduct = {D627B8AA-93C6-4300-8B24-A1B0C6A00003}
Property(S): ProductToBeRegistered = 1
Action ended 12:11:22: ExecuteAction. Return value 3.
Action 12:11:22: FatalError. 
Action start 12:11:22: FatalError.
Action 12:11:22: FatalError. Dialog created
Action ended 12:11:23: FatalError. Return value 2.
Action ended 12:11:23: INSTALL. Return value 3.
Property©: UpgradeCode = {53B7F0C7-4256-4C81-AFB3-74B3A22728FC}
Property©: LicenseAccepted = 1
Property©: INSTALLFOLDER = C:\Program Files (x86)\Dimmdrive\
Property©: ProgramMenuDir = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Dimmdrive\
Property©: WindowsDrivers = C:\WINDOWS\SysWOW64\drivers\
Property©: Dimmdrive = C:\Users\Scott\AppData\Roaming\Dimmdrive\
Property©: Cache = C:\Users\Scott\AppData\Roaming\Dimmdrive\cache\
Property©: GameXML = C:\Users\Scott\AppData\Roaming\Dimmdrive\gamexml\
Property©: WixUIRMOption = UseRM
Property©: WIXUI_INSTALLDIR = INSTALLFOLDER
Property©: ALLUSERS = 1
Property©: ARPNOMODIFY = 1
Property©: ProgramFilesFolder = C:\Program Files (x86)\
Property©: TARGETDIR = C:\
Property©: ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
Property©: DesktopFolder = C:\Users\Public\Desktop\
Property©: WindowsSystem32 = C:\WINDOWS\SysWOW64\
Property©: WindowsFolder = C:\WINDOWS\
Property©: AppDataFolder = C:\Users\Scott\AppData\Roaming\
Property©: SourceDir = C:\Log\Dimmdrive\
Property©: VersionNT = 603
Property©: ARPPRODUCTICON = Dimmdrive.ico
Property©: Manufacturer = Dimmdrive
Property©: ProductCode = {D627B8AA-93C6-4300-8B24-A1B0C6A00003}
Property©: ProductLanguage = 1033
Property©: ProductName = Dimmdrive
Property©: ProductVersion = 1.0.0.12
Property©: DefaultUIFont = WixUI_Font_Normal
Property©: WixUI_Mode = InstallDir
Property©: ErrorDialog = ErrorDlg
Property©: SecureCustomProperties = WIX_DOWNGRADE_DETECTED;WIX_UPGRADE_DETECTED
Property©: WixPdbPath = C:\CODE\DimmDrive Source - 6-9-2013\Dimmdrive Source\SetupProject1\bin\Release\dimmdrive_10012.wixpdb
Property©: MsiLogFileLocation = C:\WINDOWS\system32\install.log
Property©: PackageCode = {F69FC446-16FC-44BF-8F1A-FC1AB77CA534}
Property©: ProductState = -1
Property©: PackagecodeChanging = 1
Property©: CURRENTDIRECTORY = C:\WINDOWS\system32
Property©: CLIENTUILEVEL = 0
Property©: CLIENTPROCESSID = 32520
Property©: VersionDatabase = 200
Property©: MsiSystemRebootPending = 1
Property©: VersionMsi = 5.00
Property©: VersionNT64 = 603
Property©: WindowsBuild = 9600
Property©: ServicePackLevel = 0
Property©: ServicePackLevelMinor = 0
Property©: MsiNTProductType = 1
Property©: MsiNTSuitePersonal = 1
Property©: WindowsVolume = C:\
Property©: System64Folder = C:\WINDOWS\system32\
Property©: SystemFolder = C:\WINDOWS\SysWOW64\
Property©: RemoteAdminTS = 1
Property©: TempFolder = C:\Users\Scott\AppData\Local\Temp\
Property©: CommonFilesFolder = C:\Program Files (x86)\Common Files\
Property©: ProgramFiles64Folder = C:\Program Files\
Property©: CommonFiles64Folder = C:\Program Files\Common Files\
Property©: FavoritesFolder = C:\Users\Scott\Favorites\
Property©: NetHoodFolder = C:\Users\Scott\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
Property©: PersonalFolder = C:\Users\Scott\Documents\
Property©: PrintHoodFolder = C:\Users\Scott\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
Property©: RecentFolder = C:\Users\Scott\AppData\Roaming\Microsoft\Windows\Recent\
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Property©: GPTSupport = 1
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Property©: MsiAMD64 = 6
Property©: Msix64 = 6
Property©: Intel = 6
Property©: PhysicalMemory = 16323
Property©: VirtualMemory = 17935
Property©: AdminUser = 1
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Property©: TTCSupport = 1
Property©: Time = 12:11:23
Property©: Date = 03/11/2014
Property©: MsiNetAssemblySupport = 4.0.30319.33440
Property©: MsiWin32AssemblySupport = 6.3.9600.16384
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Property©: DATABASE = C:\Log\Dimmdrive\dimmdrive.msi
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=== Logging stopped: 03/11/2014  12:11:23 ===
MSI © (08:BC) [12:11:23:889]: Product: Dimmdrive -- Installation failed.
 
MSI © (08:BC) [12:11:23:890]: Windows Installer installed the product. Product Name: Dimmdrive. Product Version: 1.0.0.12. Product Language: 1033. Manufacturer: Dimmdrive. Installation success or error status: 1603.
 
Event Viewer Error Information:
 
Log Name:      Application
Source:        MsiInstaller
Date:          03/11/2014 12:11:21
Event ID:      11920
Task Category: None
Level:         Error
Keywords:      Classic
User:          SCOTT-PC\Scott
Computer:      Scott-PC
Description:
Product: Dimmdrive -- Error 1920. Service 'Dimmdrive Helper Service' (Dimmdrive Helper) failed to start. Verify that you have sufficient privileges to start system services.
Event Xml:
  <System>
    <Provider Name="MsiInstaller" />
    <EventID Qualifiers="0">11920</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-11-03T12:11:21.000000000Z" />
    <EventRecordID>45407</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Scott-PC</Computer>
    <Security UserID="S-1-5-21-3172543603-1236521133-3574082513-1001" />
  </System>
  <EventData>
    <Data>Product: Dimmdrive -- Error 1920. Service 'Dimmdrive Helper Service' (Dimmdrive Helper) failed to start. Verify that you have sufficient privileges to start system services.</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>
    </Data>
    <Binary>7B44363237423841412D393343362D343330302D384232342D4131423043364130303030337D</Binary>
  </EventData>
</Event>

 

Error Message when Installing Dimmdrive:
 

Service 'Dimmdrive Helper Service' (Dimmdrive Helper) failed to start. Verify that you have sufficient privileges to start system services.

 

Error Message when launching Dimmdrive Status Tool:

 

Dimmdrive Status Tool could not find the necessary files to run. Please make sure this program (ddstatus.exe) is placed in the Dimmdrive install location and run it again.

 

Again, hope this helps

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It really does look like something on your system is blocking the installation, or blocking your permissions to install (admin is needed, it will prompt to gain admin when installing), specifically this line in what you posted:

 

Service 'Dimmdrive Helper Service' (Dimmdrive Helper) failed to start. Verify that you have sufficient privileges to start system services.

 

Take a look at your AV, Windows FW, or any "installation package" monitoring type of software to see what could be blocking that.

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Hi Tim,

 

Just disabled both Windows Defender and Firewall and then tried installing Dimmdrive, again, the same error, and this time whilst it was stuck on the starting services section of the installer, I opened up the services console and tried to manually start the service whilst it was installed during the installation process. Unfortunately, it came back with this error which could be why the installer can't start the service:

The Dimmdrive Helper Service service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs.

 

Also, I can't think of any other monitoring software on my computer that could be preventing it but what characteristics should I be looking for in order to spot such a program?

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What happens if you open up an administrative command prompt (Go to Start->run-> type cmd, then right click on the black command prompt and do Run as administrator) and then type "net start dimmdrive"?

 

EDIT:  And if that fails, run "eventvwr" and look for the error on that starting of a service.  Does it say you don't have permissions?

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Hi Tim,

 

I ran the net start command and it returned this:
 

C:\WINDOWS\system32>net start "Dimmdrive Helper Service"
The Dimmdrive Helper Service service is starting.
The Dimmdrive Helper Service service could not be started.
 
The service did not report an error.
 
More help is available by typing NET HELPMSG 3534.
 
 
C:\WINDOWS\system32>NET HELPMSG 3534
 
The service did not report an error.
 
Also, I went through Event Viewer, and around the time that I'm trying to install Dimmdrive, I also got this error as well as the previous Error 1920:

Log Name:      Application
Source:        Service1
Date:          05/11/2014 23:41:43
Event ID:      0
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Scott-PC
Description:
 
   --- End of inner exception stack trace ---
   at System.ServiceModel.Channels.PipeConnectionListener.Listen()
   at System.ServiceModel.Channels.BufferedConnectionListener.Listen()
   at System.ServiceModel.Channels.ExclusiveNamedPipeTransportManager.OnOpen()
   at System.ServiceModel.Channels.TransportManager.Open(TransportChannelListener channelListener)
   at System.ServiceModel.Channels.TransportManagerContainer.Open(SelectTransportManagersCallback selectTransportManagerCallback)
   at System.ServiceModel.Channels.TransportChannelListener.OnOpen(TimeSpan timeout)
   at System.ServiceModel.Channels.ConnectionOrientedTransportChannelListener.OnOpen(TimeSpan timeout)
   at System.Service...
Event Xml:
  <System>
    <Provider Name="Service1" />
    <EventID Qualifiers="0">0</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-11-05T23:41:43.000000000Z" />
    <EventRecordID>46231</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Scott-PC</Computer>
    <Security />
  </System>
  <EventData>
 
   --- End of inner exception stack trace ---
   at System.ServiceModel.Channels.PipeConnectionListener.Listen()
   at System.ServiceModel.Channels.BufferedConnectionListener.Listen()
   at System.ServiceModel.Channels.ExclusiveNamedPipeTransportManager.OnOpen()
   at System.ServiceModel.Channels.TransportManager.Open(TransportChannelListener channelListener)
   at System.ServiceModel.Channels.TransportManagerContainer.Open(SelectTransportManagersCallback selectTransportManagerCallback)
   at System.ServiceModel.Channels.TransportChannelListener.OnOpen(TimeSpan timeout)
   at System.ServiceModel.Channels.ConnectionOrientedTransportChannelListener.OnOpen(TimeSpan timeout)
   at System.Service...</Data>
  </EventData>
</Event>

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Try doing the command I posted earlier, the "net start dimmdrive". 

 

Did you try to install Microsoft's .NET 4.5 from here:  http://www.microsoft.com/en-us/download/details.aspx?id=30653

 

and then try reinstalling Dimmdrive?  How does the installation go?  Do you get the admin escalation prompt to continue with admin permissions when installing?

 

After you install .net 4.5, uninstall Dimmdrive, reboot, then create a new user on your PC that has admin rights.   Log in with that user and try installing Dimmdrive.  Does that help?

 

Something is blocking the installation on your PC and it is really hard to see what is blocking it as it could be anything.  Dimmdrive uses a kernel-mode driver, so I feel as if something is blocking the installation of that driver which the service needs.  That or something is stopping the service from interfacing with the driver, which seems to also go in line with the permission issue you're running into.

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I "Had" the same issue when installing the new 2.x dimmdrive. During the installation, it would stop 1/2 way, then about 2min later a pop up stating  "Service 'Dimmdrive Helper Service' (Dimmdrive Helper) failed to start. Verify that you have sufficient privileges to start system services." would happen. I followed everything in the forums regarding, updates, admin, .net install etc. 

 

One thing I always had to do was kill the install cause it actually froze after the popup. Observation: I noticed during the installation an actual dir was made and some files including the .exe file were present. Even during the pop up freeze. After killing the task, the dir would go away. I tried to run the .exe file while the pop was present, but I guess all the dependent files didn't load.

 

So, I thought, what would happen if I didn't kill the task and just force reboot. I did, and the dir remained! I tried to access the .exe file and it didn't launch. So, I re-installed on top of the the current dir and BAM the full installation pushed through!

 

 

I'm using a laptop with 16G Ram, win 8.1 64bit. 

 

Been using Dimmdrive for about a year now.....it's AWESOME! This is a MUST for Skyrim players. I plan on upgrading to 32G ram and using it for Ableton Live for music production. I'm interested to see what the latency will be.

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Been using Dimmdrive for about a year now.....it's AWESOME! This is a MUST for Skyrim players. I plan on upgrading to 32G ram and using it for Ableton Live for music production. I'm interested to see what the latency will be.

 

Heck yea Jay!!

 

Okay so can you maybe do a step-by-step of what you did to make this work?  I'm trying to understand what you did but still not fully understanding it :)

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Hi Tim,

Am having same issue, even with latest release. I've been following the posts and trying all the suggestions, no luck.  I love the program and really miss being able to use it when I play Rift. While I am fairly computer literate, some of this goes outside of my comfort zone/experience. Any advice on how to get back up and running would be greatly appreciated.

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Yes - did that, no joy. I even created a new admin log in just for the purpose of getting this re installed, but continue to get the stoppage at the loading services.

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